How to Solve / Fix “Error Code 495” in Google Play Store App install
Android Apps can be downloaded from Google Play Store with the help of Wifi or Mobile Data. There are many Errors which one will encounter many times while downloading and installing the App. Error 495 in particular is encountered when an Android user attempts to Install any App or Game over Wifi but when the same is downloaded over Mobile Data the error does not appear and vice versa, so if you are trying to install or download the application from mobile data and getting this error try doing it in WiFi and if you are getting the error while downloading from WiFi try using Mobile Data which might solve your problem, if it is still persisting follow the steps shown below.
Error 495 is a simple one which can be solved by the following 3 methods:
Clear Cache and Clear Data in Google Play Store:
The problem is mostly with the Cache and stored Data so clearing the Cache or Data can mostly solve the problem for clearing the cache and Data of Google Play Store you have to follow the steps mentioned below:
- Go to Settings -> Click on Application Manager or Apps -> Open “All” apps
- You will be having a List of Apps on the right side from that find Google Play store App
- You should click on the Clear Cache button and Clear Data button as shown in the image below.
Clear Cache and Data for Google Service Framework or Google Play Services:
Follow the same steps as seen in the above tutorial and in the 3rd step instead of opening Google Play Store App you have to search for Google Service Framework and then follow the steps mentioned below
- After going to the list of apps find Google Service Framework
- Then in the Box on the right of Screen click on both Clear Data and Clear Cache buttons
In most devices of Samsung, HTC, LG, Motorolla, Micromax etc the error 495 will be solved but if the error still appears you have to try this last drastic step which will surely fix the problem.
Reset App Preferences:
This trick has worked according to some users and here is how you have to Reset App preferences in your Android device to fix error 495.
- Go to Settings and then tap on Apps
- Now you can see the list of Apps which are present in your device
- Press the Menu key on your android device
- This will bring a pop up box with the Reset App Preferences option which should be selected
- Then you have to again tap on Reset Apps option
Remove Gmail Account from Play Store and Add it again:
Some times the linked Gmail account can also be the problem for error 495 to which we have to follow the steps mentioned below to solve it. This is the final solution for Error 495 in Play Store.
Step 1: Open Settings -> then select Accounts which can be seen at the bottom -> Now click on Google
Step 2: The click on Remove Account in the page which will be either present on the right side bottom or the Top left of the page present beside the cancel sync button.
Step 3: Now go back to the Settings Page and Click on Apps and then follow the Tutorial mentioned above of Clearing Cache and Data for Google Service Frame work and Google Play Store.
Step 4: Now again go back to Settings -> Accounts -> Google
Step 5: Select Add Google Account -> Enter your Gmail account and Password (Select all terms and Conditions)
Activate Access Location in Google Settings App:
As one of our users has suggested by trying to activate Access location in google settings on your android device sometimes the Error 495 has been solved and did not appear as the location settings can alter with the play store and stop some apps from getting downloaded in countries where the app is restricted.
Settings > location access > enable access to my location > activate GPS
This should do the trick and get rid of the Error 495 and if you are still not getting rid of the error you ahve to try the next step as a last resort.
Hard Reset your Android device:
This is the alst resort and this will surely solve the error 495 problem in play store while installing apps. But in Hard Reset or alsoc alled as Factory Reset you will be loosing all your data stored on your device and your android device will be set to factory settings like new.
So amke sure you Back up all your data on your device, like contacts, images, videos, notes, reminders etc and then go for Hard Reset.
Go to Settings > Privacy > Factory Reset, before you tap on factory reset make sure you also select Back up my data. Then you have to select on Format SD card > Reset Phone and Erase all Data and Restart your phone to apply all the settings and in some devices it will automatically restart on its own.
After you have completed all these steps you should go back to Google Play Store and try to install the app once again. All these steps can solve errors 927, 923 …etc in Google Play Store along with the Error 495.
About The Author
varun
I am a gadget savvy Dentist by profession, but my passion is more towards gadgets, gizmos and photography. I cover all the upcoming and latest launches in the tech world, solving any issues which I faced or any user has encountered while using any particular products
I was struggling with this for a good hour – cleared the cache for Google play, download manager, framework – no joy. I then noticed a lot of the issues are due to locations (hence the VPN fix) so I went to the ‘google settings app’ and access location was unticked. Checked it and now everything downloads fine.
Thanks for the Update 🙂 will add this to the list of steps
Dear varun sir, I am unable to make any update of apps since my phone updatation from lollipop to marsmellow. Sometime app not responding, sometimes process system not responding by showing to options “wait” “ok” whenever i tried to make install or app update via play store, 9apps then speed suddenly reduces and i feel app can’t update in whole day.
Thanks so much for that important tip!! It’s gamers like you who care to share a fix that help beginners like me survive the error madness. 😉 u r pretty great!
thank u very much….my problem is solved.This post is 5 star rating post.
What if I disabled the play store?:
no chance for le novo 390 raw
tried all of the above and still nothing is happening for me
This solution can’t be working.
Please Give me another solution.
Has anyone fixed this solution yet when none of the above works ?
Hey sat and stormy, i have updated the post i guess hard reset will be the only solution to you if the other tricks are not working on your devices
i tried all those steps u mentioned above still i am getting the error code 495
plz help me
i treid all steps including restart but still the eror 495
I do keep getting the error code 495 too cause I have tried the steps u mentioned and they do not work and I even called the Verizon store and none if the tech support can fix it and my tablet is still under contract.
same problem occurred with my alcatel scribe hd but i fix it by install internet configuration sms which i received from my network provider (vodafone eg)
Prince ya 3mr 🙂
Ok, dumb question but if I clear all the data will that erase all of my apps and information? I had to clear the cache on my phone last week and now I am missing a couple of apps. When I try to re-install them I get the message 495.
Am encountering a troubleshooting error code495
I had encountered error 425 on my Android and was unable to update or download whatsapp or anything from Play Store . When I carried out the 1st 2 steps above, a new error cropped up… Error 925…
Tried the following and it worked for me…
I had Disabled Background data for a few apps / games as they consumed data. I am not sure which app was creating this problem. But I enabled background for all the apps. (Unckecked the box).
After this it showed no data connection… Only on Play Store.
Restarting the phone fixed the problem…
My phone was also giving me an error “no network detected enable network for best performance”… Apperently carrying out these steps fixed this problem too. Seems that I had Restriced the “Background data” for some app that required a data connection to run.
I worked for my Samsung Note 3 phone! Thks for the tips above. It reminded me that I had disabled background data for some of the apps that I installed before to save data usage but it creates problem for me to install apps from play store using data. What I did was to enable back the background data for all the apps and I worked just like that! Thks Lakdawala for yr tips.
Yipp restricting access to apps was my problem. I didn’t activate al mainly google apps the framework services one in particular and all apps realted to downloads
Thanks for the the advice
Used so much data for nothing
And lost info trying all those other steps
Will it clear the apps?
No your apps wont be affected, you can go ahead and try the steps
1st 2 steps worked for me… many thanks 🙂
go to Setting >> application manager >> Google Play >> google play store >> Clear Data
it solves.. no need to reset your mobile 😛
This worked for me also.thanks
I have tried all the above, but I still receive the error 495, I did the factor reset more than 4 times, still I m getting this error.
Please help me.
My handset is HTC ONE SV
Hey Sudesh did you try changing the location on your device ? If your HTC One is from other country like say USA and you are using it here this error seems to be shown in such devices, before installing or updating an App try to Change your Location settings to the One from where you bought your device and then update and see.
Do let me know if it helped or not 🙂 Cheers
I tried all of them and restarted and resetted my lg g3 5 times, nothing works..please help
I am still faceing hte issue in LG G3
Okay I’ve done almost everything for 495 489 421 and nothing works the only thing that I’m avoiding to do is master reset I’ll lose the game I’m trying to update in my case clash of clans please help me so I don’t have to master reset
reset
That game sucks
Let me try one more time!
It didn’t work for my Alcatel in touch any other suggestions
everything troubleshooting has been done but still yet not resolved. Pls suggest
yes, really working tips. in my android device, there was same error code 495. i have fixed by reading this articles. Thank you
Thanks for helping me fix error code 495
I had to reset App Prefrences and it did the trick…
App manager->Press menu key->select “Reset app preferences”->clcik yes
Dude reset App Preferences did the trick when all the above steps failed. I waisted 2 days searching for solutions before i tried App Preference reset.
This worked for me! Thanks!
I tried all the cache clearing with no luck but your tip of resetting app preferences did the trick. Thanks!
WOW!!!! This was day 3 of messing with my phone, i even went to cricket yesterday and they said it was fixed. No it wasn’t.. i saw this an changed app preferences and that was it.. thank you so much. If you had a star rating here you would get the highest level from me..
Glad that it helped
Sir I will request mee play store not working pls this problem solve try to 8 days no open any option open
Only play store
close connection data then connect to WiFi.
.
Can there be a bug in lollipop ?
Yeah there are some problems with Lollipop which will be solved in the next update
So, wait till the next update…….?
I Have Tried Everything. Along With Factory Reset
But Still Not Working
Thank you very much friend.. You really help me to overcome the problem of error 495
I am having android one of spice….earlier my mobile was showing an error927 after I factory reset now it is showing error 495 what should I do now….I have disabled enabled play store…cleared its cached data….removed my account..added new account…but nothing worked
The reset apps option worked for me, after trying the first two steps. Users may also notice a 492 error which might require uninstalling & reinstalling the apps to fix it.
Hi Varun,
I have Moto G second Gen, actually earlier it was working fine but due to some resons my phone was hanging a lot and became slow so i fromatted my phone, after format, when i am trying to install apps i am geeting 495 error. i have done all the above steps mentioned but still i am facing the same problem i am unable to downlaod any app from playstore and this is making me crazy. Plzzzz help
Activating Access location worked for me … Thanks
It is good
Thank you guys, you rock, after too many attempt final i get success by reset app prefrecne option and adding goggle account after again
Whatsapp could not be downloaded due to an error in (495)… lyk that show in Google play store…. for apps download
Guys if you having problem with downloading or updating apps then install a tunnel bear vpn apk with pc then download or install app 🙂 it will work 101% guaranteed!!!
A simple solution works for me to install a vpn client like openvpn and easyvpn and then try to install some applications from Google play it’s work even after I closed vpn software and install apps from play store without vpn.
i try all the steps but its not working plz help
Where we can see ‘google settings app’ for fixing this error..
please help me as i m getting problem in installing n updating my apps from google play
There has been another solution to this – try calling your mobile operator and ask for the internet configration sms and try installing those settings and try to install the app with the new settings activated. Some users have solved the Error 495 using this method.
Thanks a lot, solved my problem
I was facing 495 error issue for long & I was able to fix with “Reset App Preferences” .
Thank you !! Very good article & useful too.
NONE of all the guides available in the internet.. i did force stop, clear cache and clear data to google play, google service, even google framework. even removing and readding google account.uninstalling playstore updates and reinstalling them. restarting the phone etc. NOTHING WORKS…
as a last resort. I RESET MY PHONE TO FACTORY SETTINGS. and still this playstore does not allow me to download and update anything. PLS help im using xperia z1 fully updated system software
I have tried all the above methods but still get the 495 error please help as I am using galaxy S4
I have found 495 is related to a networking / firewall issue. Even with Google Playstore with firewall access; if the firewall is active, I get error 495. When the firewall is disabled, then proper app installation occurs. This explains why VPN related installations are affect error 495. If you update by Wi-Fi, there may be a firewall issue affecting your update ability.
When I try to download games it will just stay at the blue line from were u are trying to dowload that game
Thanks a lot it’s working
Thank You, The instructions below worked! 🙂
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Reset App Preferences:
This trick has worked according to some users and here is how you have to Reset App preferences in your Android device to fix error 495.
1.Go to Settings and then tap on Apps
2.Now you can see the list of Apps which are present in your device
3.Press the Menu key on your android device
4.This will bring a pop up box with the Reset App Preferences option which should be selected
5.Then you have to again tap on Reset Apps option
Remove Gmail Account from Play Store and Add it again:
Some times the linked Gmail account can also be the problem for error 495 to which we have to follow the steps mentioned below to solve it. This is the final solution for Error 495 in Play Store.
1.Open Settings -> then select Accounts which can be seen at the bottom -> Now click on Google
2.The click on Remove Account in the page which will be either present on the right side bottom or the Top left of the page present beside the cancel sync button.
3.Now go back to the Settings Page and Click on Apps and then follow the Tutorial mentioned above of Clearing Cache and Data for Google Service Frame work and Google Play Store.
4.Now again go back to Settings -> Accounts -> Google
5.Select Add Google Account -> Enter your Gmail account and Password (Select all terms and Conditions)
I have tried all the above methods but they are not working then i stnmbled across this method………………install a vpn like hideman vpn and select your country as netherland and the problem is solved
I Followed Up To “Reset App Preferences:” in My Lenovo S930 ,
Restarted Phone And Found Alerts By Google Play Stores About Updates ; I clicked And Selected One Of Application Required Update
— With Pleasant Surprise —- Found Working Downloaing Application .
Thank You For Your Suggestions Which Enable Me To Escape From Error Code 495 .
Glad that it helped you, a small restart can make the difference 🙂
Thank you, Thank you, Thank you; Your solution to the error code “495” was the only one that worked.
Really glad that it helped, which step did the trick in your case and which device did you face the error in ??
my whatsapp version is old so when I try to update it it says there’s a error code 495 so when I google how to get rid off the error it says I have to go to clear cache,so I want to know if I press clear cache I am going to get my messages?
Hi sannah,
If you clear cache and data your messages will not be lost so go ahead.
Its worked, I unable to fix this problem more than a week… Thanks a lot.
Resetting app preference worked
Below method worked for my Lg G3…. Turned off firewall in wifi router settings, saved new settings, turned off router for 5 mins, turned it back on, then restarted Lg G3 and finally no more error 495.
Before the above method, i had aaalllllllll methods including factory reset.
Thsnk’s for sharing Junaid will update the post with your steps hope it helps users who are not getting the error solved with the above steps
Did every single effort mentioned here. I even reinstalled firmware when it didn’t work after hard reset. But I am still unable to download anything from playstore. I logged in with a new gmail account but still same error 495. Please help. Anyone help me.
Whatsapp at +923126910001 or imkhansahb@gmail.com
Hey Sohail,
If you are facing the error while installing the app using WiFi then try the above steps mentioned by Junaid by disabling Firewall in WiFi router which might be blocking the App download without any problem from your phone settings in particular.
Hello
I am facing the error while installing the app using WiFi but specific WiFi connections only.
When I tried to installing the app using WiFi in office then It gives an error 495 & this is happen with my mobile only but when I use WiFi in house then It works without an Error.
My mobile model is Micromax A1
This has been a common reason for the Error 495, the same can be seen while using mobile data as well, so it is better to try the steps or to download using different networks.
Worked like a charm!
RESOLVED: After suffering myself with Play Store issues for 2 months I have come to the conclusion that there is no issue with the phone or play store and the issue is with Push Notifications. When PN is not working the Play Store will hang halfway downloading or updating apps. Even outgoing messages will not be through. Simply confirm that the PN is working by downloading PNF, Push Notification Status & Push Notification Tester. Never turn off Hangouts and google messenger although you may not be using it. Whenever Push Notification is Ok Play Store ok. Facebook, Whatsapp & Viber have their own system for PN but all other apps use Google Cloud Messaging (GCM).
Hi I was also facing the same problem ( error 495) with my Micromax A77. Was unable to download anything from Google Playstore. Finally after some search stumbled on this site. The 2nd option “RESET APP PREFERENCES” surely fixed the problem of error 495. Thx to this site for helping me solve the problem…
I tried all above mentioned solutions but still having issue.still it occurs “error 495” 🙁
🙁 🙁 🙁
Which device are you using Saba and what is the OS verison ?
reset app preferences worked for me after trying other options- much appreciated!
thank you so much
Hi, Varun, I also have the same problem, i’ve tried to do as you suggested, But I do not get it right……. PLEASE HELP ME
If you are facing this error for a particular App, try clearing cache and data for that App. Some users tried the same steps while using alternate internet providers like WiFi when the error was seen in mobile data and it was helpful, do let me know how did it go.
I solve my problem
OK THANKS
Thanx ,
tricks work
thank you very much
I huv tried everything but the error is still there
Which phone are you using shamim? Which App is giving you this problem ?
Thanks for the information ! and and best result for error 495 !
Pls help me.. i tried all the tricks but im still getting error 495.. i cleared all the cache and data from the google services, rebooting my phone, uninstalling updates, removing my google account, and resettjng my factory setting..but still getting the error 495.. Pls can someone help me… Thank you..
I was having this issue on my new Galaxy S7, found this thread:
https://community.verizonwireless.com/thread/905974?start=0&tstart=0
problem solved by installing and running DNSet from the play store which creates a VPN that uses Google DNS.
thanks heaps that helped me out!!! so appreciative!
I tried all of these and I was still getting the errors, then I noticed my son had changed the time and date on his tablet…sure enough, as soon as I changed the date and time back, PRESTO! You might want to add that near the top…apparently there are games where you can cheat by fast-forwarding time. If the date is set past the current date – google gives you this error!
Thanks for the update Bryce, will surely add it to the post.
Plz koi or solution btaen is se mera install or update app nae hu
Thankyou – the only tutorial that actually worked.
I have tried every applicable solution mentioned previously, and nothing has worked. As long as I am on WiFi, I can not download anything from the Play Store. I get error 495. This problem occurred right after I updated to Marshmallow. A friend’s phone has the exact same problem right after he updated to Marshmallow. We both have Galaxy Note 5. I know it is not my home network because my old phone does not have this problem. Also, after the Marshmallow update, I can not play YouTube videos. I am connected to my WiFi with a strong connection, and other apps which use the network seem fine. Help!
Additional information: My friend says he can not watch Netflix on his phone after the Marshmallow update. (I do not have Netflix to check that on my phone.)
I did not mention it previously, but I did a factory reset on my phone, too. That did not solve the problem.
I’m facing same problem like @edward. I had tried all the solution……even also factory reset.
Firwall issue i didn’t get….how to do…
My phone is Asus zenfone 2. Android 5
I tried everything above and nothing worked, eventually I noticed that my time and date settings were wrong and had somehow become set to several months in the future. I used the ‘sync’ option to correctly adjust my date and time (settings>google>accounts>sync calendar), plus I synced my other settings and this fixed the 495 error for me, Playstore now downloading fine. Samsung Galaxy with Android.
That is great Tony, will make sure to add this to the post with due credits, thanks for sharing the trick.
Hello Everybody, I see good number of phones with the same issue. For me past 2 days no app is getting downloaded, it just says downloading and that’s it. All sorts of fix tried time/date sync, new gmail account, format SD card and reset the phone to factory couple of times, disabled the option to allow app installation under Settings-> Security …. Nothing has helped. BTW, does guide me to know why is this problem occurring as we are trying to fix them early. I do not get any error message. Any guidance in identifying the root cause will help. Thanks. Sandy.
There are many reasons for this Error to appear and no particular reason has been pointed to at the moment. Hence the use of multiple tricks to fix it.
Factory reset worked for me. Thank you.
After many weeks of failing to download apps resetting app preferences saved me from my misery
Thanks bro…
Very useful information
Hi i am using Infinix Note 3 gives me Error Code 495 and Error Code 924.I have tried the above steps but all in vain.Assist please
Is there any specific app with which you are facing the errors or is it overall for all applications?
Hello,
I am ravi… I am getting whatapp error inaccurate message in my moto x play,hence my mobile is frequently switch off …. I tried many time by factor reset but my problem is not resolved…. kindly help me out to fix the issue…
I have installed and uninstalled the whatsapp+ too but my problem is not yet resolved.
I have installed messenger application in my phone but UpTo now it has refused to install
Thanks you all alot …I did every thing but it still unable to installing any app from the play store …I read your help in your comments and I released that my router WiFi was the problem and I turned it off and save a wrong password and after 5min I turned it on and it worked
thanks for your help. i struggled hard to solve this problem. after reading your page i was able to solve it
Thanks a lot lot lot. Removed my Gmail account and followed the steps. Finally error 495 has been dealt with. Using oppo find 7
While i try to download large apps like games the download ungoes but after somtime it begins to disappear and reappears and begins to show error code 495😭..tried all of this but no fix and btw i m using oneplus 3t
hello varun
m from bhutan, recently i bought vivo v7+ and as everyone said m facing the same problem, i followed your instruction i did every possible but still it keep on giving same problem error 495, please do help me to solve
Hi Rodah,
If you are not able to solve the Error after following the steps mentioned, it is best to go for a factory reset as it is a new phone you can back up stuff easily and go for it.
hello varun
thank you so much for your prompt response. Yes i have reset after your instrucion has not work but still the problem arise.so can u please tell is there any other way to do so.\
thank you
Any Specific application for which the Error is showing up ?
on google play store when i update the apps or download any apps through wifi it show that error but it works from mobile data. but problem with wifi while updating its not working
Every app that has a additional file gives me this error i tried all tye steps it still does not work is it a nougat problem cause it worked fine before i got nougat
It’s April 2018, and STILL people are having trouble with this.
I just gave up completely. Resetting the phone has no effect. It’s a Google Play bug IMHO
Thanks men…. This was so helpful.
I had a problem because of the wi-fi network when I switched to mobile data it started working!
Thank you…
My problem is solved
My nova 3i doeadoe auppsup any of these please help me